The agency that ran on one inbox

✓ After

• One source for every price. Every page reads the same file, so the site can’t disagree with itself. Every old address forwards to its new home, and an old per-service link opens the request form with that service already chosen.
• A request form that asks what kind of care first and folds everything else away. A returning member gets one screen and is remembered on that phone for 90 days. Every lead reaches the owner’s inbox from her own domain, with a fallback sender if the first one fails, and ad links are tagged so she knows which post brought a family.
• Caregivers apply on the site and upload a résumé and certifications straight to private storage through short-lived upload links. Each open role has its own shareable page; filled roles drop out of search.
• Sitter dispatch by text. A request texts the right sitters, and the first yes claims it in one conditional database write, so two yeses can never both win. A sitter the family rated highly or asked for by name is asked first and waited for; anyone else’s yes becomes a standby the parent is told about. Every sitter has quiet hours, and a cancellation starts a backup fill.
• Members book in one text, in their own words. Rules read it first. A language model is asked only when the rules refuse, and it never does date arithmetic: it quotes the words it read, code works out the date, and a quote that isn’t in the text is refused. Every booking is read back, and only YES books. On 101 texts written blind by a reviewer, none was read wrong.
• A record for every family, without buying a CRM. One timeline of texts, requests, bookings and placements; a second adult who may book; the sitters they prefer and the ones they never want back. Removing a family redacts them from every table, and a test checks every table afterward.
• The desk: the sitter roster with a watch on CPR and First Aid expiry and a Monday email, one inbox for every text thread, pipelines for placements and applicants, standing weekly sits a family can skip by text, and exports.
• Memberships, gifts, card on file and placement invoices through Stripe, with the renewal notice Colorado requires and a one-step cancel. A review found a payment outage being read as a declined card, which would have invited a second charge; it and four other money bugs were fixed before any money moved.
• Everything that can text, charge or email a family ships behind its own switch, and turning one on is a release like any other. Each piece was reviewed, tested, and landed through one release gate. The site is live; dispatch, booking by text and billing run on staging and on a two-phone demo with an invented cast.